Return & Refund Policy

Return Instructions:

If your item is damaged, torn, incorrectly sized, or doesn’t match the product image, returning it is easy. Simply send it to: 2530 Summer Hill Rd, Goshen, Ohio (OH) 45122, USA

Our return and refund process is designed to make your experience hassle-free.

Return Conditions:

– For faulty, defective, or wrong items, get in touch within 14 days of receiving the product for a return or exchange. A prepaid shipping label will be sent.
– For other returns or exchanges, contact us within 30 days of receiving the product. The item should be in its original condition and packaging, with all tags and accessories intact. You can initiate returns via our website or email.
– Note: Customized, personalized, or final sale items cannot be returned or exchanged. Customers are responsible for return shipping costs on non-defective items.

Refund Process:

Once we receive your returned item, we’ll inspect it. If approved, your refund will be processed within 7-10 business days to your original payment method, and you’ll get an email confirmation.

For defective items outside the 30-day return period, repair or replacement options are available to ensure your satisfaction.

We are committed to providing excellent customer service. If you have any questions, don’t hesitate to reach out.

If you need to cancel an order, we can only process cancellations and refunds if the request is made within 6 hours after placing the order. After 6 hours, cancellations will no longer be accepted, and the order will proceed with production.

Delayed or Missing Refunds:

If your refund is delayed, check your bank account, contact your credit card provider, or consult your bank. If issues persist, reach out to us at [email protected] for assistance.

Sale Items:

Refunds apply only to regular-priced items; sale items are not eligible for refunds.

Exchanges:

We offer exchanges for defective or damaged items. Contact us at [email protected] and return the product to 2530 Summer Hill Rd, Goshen, Ohio (OH) 45122, USA.

Gift Returns:

If an item was marked as a gift, you’ll receive store credit for the return value. If it wasn’t a gift, the refund will go to the original purchaser, who will be notified of the return.

Shipping for Returns:

To return an item, mail it to 2530 Summer Hill Rd, Goshen, Ohio (OH) 45122, USA. Return shipping fees are non-refundable. For items over $75, use a trackable shipping service. Make sure the item is securely packaged, and include the original invoice. Once we receive it, we’ll process the refund or exchange.